Refund policy

RETURNS & REFUNDS

If there are shortages or damages to the Goods you receive which have occurred whilst in transit, or there is any other error with your order (such as you have received the wrong product), you must notify us within 14 days of receipt of your delivery giving us full details of any such shortages, damages or errors with the Goods or your order. You must promptly return any damaged Goods or Goods received in error to us together with all packaging. We will reimburse you for the postage costs incurred in returning such Goods. Where we accept that there has been damage in transit, a shortage or an error in the Goods despatched, we shall make up any shortfall, error or damage to your order free of charge as soon as reasonably possible. After the original 14 day period has expired, you will be deemed to have accepted the Goods and any attempt to return the Goods after this time will be rejected.

If you choose to send your item back due to changing your mind or a simular circumstance which is no fault of EV onestop you will be charged £10.00 plus VAT for original delivery cost and re-stocking fee. If you choose to return an item which has been bespoke manufactured (you have used the customizer or drop down options) you will be charged 25% of the value of the order, for breaking down and re-stocking costs.
If during the 14 day period the Goods are found to be defective, you must inform us within this time of the defect. We will arrange for collection of such Goods or ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will in consultation with you replace the Goods or repair them – or give you a full refund for those defective Goods.

The remedies set out here are your sole and exclusive remedies against us in respect of any claims arising. Any claims that the Goods are defective after the original 14 day period has expired will be dealt with in accordance with the Guarantee.

In all cases where the Goods are returned, they must be returned in their original packaging. You must also have sent an email to info@evonestop.co.uk stating: Order number, Order date, Your Name and Shipping Address and Reason for return of the product(s). Product(s) cannot be returned to us until you receive an email from EV One Stop confirming that you can return the goods, as we need to ensure that we have all the relevant information from you beforehand. As long as we receive your email within the 14 day period it will not affect your exceeding this 14 day returns policy.

All Goods should be returned to One Stop Europe Ltd. at Fairfax House, 175 Ralphs Lane, Frampton West, Boston, Lincolnshire, PE20 1RQ.

ORDER CANCELLATION

If you purchase Goods from us and you are a UK/EU consumer, you are able to cancel your order with us for any reason or no reason at all within seven (7) days following receipt of your Goods by providing us with notice. Your rights of cancellation will not apply where you have (i) purchased software from us which is sealed and unused and the seal to that software has now been broken; or (ii) you have used or have successfully downloaded the content of that software; or (iii) the Goods have been customised for you by us at your request. Goods should be returned to us as soon as reasonably practicable but in no event later than seven (7) days after your notification to us that you wish to cancel your order. Goods should be returned to us undamaged and in their original packaging. Any Goods that are returned and are violating these rules may be subject to a 25% handling charge with a minimum charge of £5.00.

All Goods should be returned using the guidelines in our Returns & Refunds policy, to One Stop Europe Ltd. at Fairfax House, 175 Ralphs Lane, Frampton West, Boston, Lincolnshire, PE20 1RQ.

If you purchase Goods from us acting in the course of business the above rights of cancellation do not apply to you. In this event and subject to your other rights of cancellation, cancellation of your order or the return of any Goods (which are not subject to our Returns & Refunds policy) may only be accepted after prior agreement with us. On no account can cancellation be accepted for items ordered specially by us on your behalf.